At Allonzy.shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a clear and straightforward return and cancellation policy.
1. Returns
We accept returns under the following conditions:
- Eligibility: Returns are accepted within 15 days of receiving your order. After 30 days, unfortunately, we cannot offer a refund or exchange.
- Condition of Items: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Please ensure the product is not damaged, worn, or altered in any way.
How to Return an Item:
- Contact our customer support team at [Insert Contact Email] within 30 days of receiving your item.
- Provide your order number and the reason for your return.
- We will send you a return authorization and instructions for shipping the item back.
Refund Process:
Once your return is received and inspected, we will notify you. If the return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable.
2. Cancellations
We strive to process orders as quickly as possible. You can cancel your order within 24 hours of placing it, as long as it has not been processed for shipping. After this time, cancellation may not be possible.
How to Cancel an Order:
- Contact our customer support team at [Insert Contact Email] as soon as possible.
- Provide your order number and request to cancel the order.
- If the order has not yet shipped, we will process the cancellation and refund your payment.
- If the order has already been shipped, we will guide you through the return process.
3. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the item for a refund and place a new order for the desired item.
4. Shipping Costs for Returns and Cancellations
- Return Shipping: Customers are responsible for paying the shipping costs for returning items. Shipping charges are non-refundable.
- Free Returns: In some cases, we may offer free return shipping, but this will be specified in individual promotions or campaigns.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with the following information:
- Your order number.
- A description and photo of the damage or defect.
- We will provide a prepaid return label for the damaged item and offer you a full refund or replacement.
6. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. If the refund still isn’t showing, contact your credit card company or bank. Refund processing times may vary, but it typically takes 7-10 business days.
If you’ve done all this and still have not received your refund, please contact us at [Insert Contact Email].
Contact Us
If you have any questions or need assistance with returns or cancellations, please reach out to our customer service team at:
Email: info@allonzy.shop
Phone: [Insert Phone Number]
Address:1st Floor, C-25, Sec- 8, Noida, Gautam buddha Nagar, 201301